Website Policies

Website Privacy Policy

This policy explains information collected through the Closer Horizons website. It covers browsing, website inquiries, newsletter subscriptions, and online scheduling. It does not replace a clinical Notice of Privacy Practices or the privacy and consent documents provided when you become a client.

Information you choose to provide

When you contact us, sign up for educational emails, request a resource, or schedule a consultation, you may provide your name, email address, telephone number, appointment preferences, and the information you enter into a form. We use that information to respond to your request, provide the resource or service you requested, and communicate with you about it. Newsletter subscriptions are used to send the educational emails described at signup.

Please keep general website messages brief. Do not send medical records, diagnoses, insurance details, or other sensitive information through general contact or newsletter forms. Contact the practice for the appropriate way to share clinical information.

Browsing information, cookies, and measurement

The website uses Squarespace and Google measurement tools, including Google Analytics and Google advertising tags. These services may process information such as pages visited, interactions, referral sources, browser and device information, cookie identifiers, and network information. This helps us operate the website, understand how visitors find and use it, and measure the effectiveness of outreach.

Information about the pages you visit can be sensitive, particularly on a healthcare website. You can manage cookies in your browser and use privacy or tracking controls offered by your browser and the relevant service providers. Blocking cookies or scripts may affect some website features. You can also learn about Google's use of information from partner sites and the Google Analytics opt-out browser add-on.

Service providers and external tools

Website hosting, forms, email delivery, analytics, and scheduling rely on service providers that process information needed to deliver those features. For example, Squarespace supports the website and Calendly provides online consultation scheduling. Loading an embedded tool or following an external link can send information to that provider. Please review the Squarespace Privacy Policy, Calendly Privacy Notice, and Google Privacy Policy for their practices. Other websites linked here operate under their own policies.

Your choices and questions

You can unsubscribe from educational emails using the unsubscribe option in an email. To ask about information you submitted through this website, request a correction or deletion, or raise a privacy concern, contact Closer Horizons at (502) 281-7432 or through our contact page. Available options may depend on the information involved and applicable recordkeeping requirements. Please do not include sensitive clinical details in a website privacy request.

Parents and guardians should handle website inquiries and scheduling for children. This website is not a channel for children to submit personal or clinical information independently.

We may update this policy as website features and practices change. The date above identifies the latest update.

Accessibility Statement

Closer Horizons wants its website to be useful and accessible to people with disabilities, including people who use assistive technology. We are working to improve the clarity, navigation, forms, and accessibility of our online information.

The Web Content Accessibility Guidelines (WCAG) 2.2 Level AA provide a reference for this work. This statement is not a claim that every page or third-party feature currently meets every requirement. Some content, documents, forms, and embedded scheduling tools may still present barriers.

Need help accessing something?

Please call (502) 281-7432 or use our contact page. Tell us which page or feature you were using, what prevented access, and how you would prefer us to respond. If helpful, include the browser or assistive technology you use. You do not need to disclose a diagnosis to report a website barrier.

If the online scheduler is difficult to use, contact the practice by phone for help with consultation scheduling. We welcome feedback and will work with you to identify an accessible way to obtain the information or assistance you need.

Website Terms of Use

These terms describe the use of the Closer Horizons LLC website and its educational resources. Clinical services, informed consent, payment arrangements, and purchased products may have separate terms provided when those services or products are requested.

Educational information

Website articles, guides, and other resources provide general educational information. They do not provide an individual diagnosis, treatment plan, or a substitute for advice from a qualified healthcare professional who knows your circumstances. Do not delay seeking professional care because of something you read on this website.

Contact and appointments

Visiting the website, downloading a resource, sending an inquiry, or requesting a consultation does not by itself establish a clinician-client relationship or guarantee services. Availability and suitability are discussed with the practice. Follow the confirmation and scheduling instructions provided for any appointment.

This website and its contact forms are not emergency services. If you are in immediate danger, call 911. In the United States, you can call or text 988 for suicide and crisis support.

Respectful use and website content

Please use the website lawfully. Do not attempt to disrupt its operation, gain unauthorized access, submit malicious material, or misuse another person's information. Closer Horizons content and branding belong to Closer Horizons or their respective owners. You may read and use freely provided educational materials for personal, noncommercial purposes; contact us before republishing, selling, or representing those materials as your own. Any rights provided by applicable law remain available.

External services and information updates

Links and embedded tools may take you to services operated by other organizations. Their own terms and privacy policies apply to your use of those services. Information, availability, and website features may change. If you notice an error or need to confirm a service detail, please contact the practice.

Questions

Contact Closer Horizons LLC at (502) 281-7432, through our contact page, or by mail at 2620 Gleeson Lane, Suite 4C, Jeffersontown, KY 40299. For website data practices and access assistance, see the Privacy Policy and Accessibility Statement above.